Computer software and associated instruction manuals sold as a unit therewith, for use as management software, tracking software, pricing software, storing software, ordering software, marketing software, advertising software, database management software, spreadsheet software, word processing software, scheduling software, reporting software, evaluation software, searching software, estimating software, training software, and analyzing software, for management and operation of commercial janitorial and cleaning businesses and franchises, management and operation of building maintenance and repair businesses and franchises, management and operation of in-house janitorial and cleaning services, management and operation of in-house maintenance and repair services, tracking franchise compliance, managing franchise records, managing client janitorial services, pricing and bidding on contracts, approving prices for contract services, managing client databases, tracking and storing client information, tracking and storing information regarding services performed for clients, tracking equipment locations, tracking equipment repairs and maintenance, tracking and storing vehicle and vehicle maintenance information, tracking and storing equipment information, managing inventory and supplies, ordering inventory and supplies, tracking and storing inventory and supply information, offering equipment and supplies to franchisees, offering equipment and supplies to clients and others, developing employee job descriptions, developing work instruction cards, developing organizational charts, developing inspection routes and assignments, scheduling employee work times, managing client work requests, managing work assignments, creating security badges, tracking and storing employee information, managing employee databases, tracking and reporting compliance with safety and other legal requirements, coordinating team assignments, scheduling janitorial tasks and duties, coordinating special events, obtaining and responding to client complaints and feedback, tracking client complaints and comments, tracking client satisfaction, providing quality control standards, compiling and providing inspection results and records, evaluating job performance, storing and displaying records and pictures, advertising janitorial and cleaning services, advertising maintenance and repair services, tracking client leads, analyzing marketing data, managing client relationships, managing and updating records, preparing and transmitting reports, reporting of client and business information, reporting of franchisee and employee information, providing database searches, managing confidential information and data, managing accounting data, analyzing and reporting costs and profitability, performing billing and collection functions, managing inventory, estimating job costs, preparing payroll, preparing and transmitting payroll reports, preparing and transmitting spreadsheets, linking websites, managing websites, hosting websites, providing Internet security, facilitating retrieval of Internet information, training employees and franchisees, safety training for employees and franchisees, managing electronic files, managing computer files, and analyzing business results; none of the software being communications software used in connection with or relating to repair services of or retail store services featuring two-way radios, walkie talkies, mobile radios, pagers or cellular phones

Franchising, namely, offering technical assistance in the establishment and/or operation of businesses in the fields of janitorial services, cleaning services and maintenance services; wholesale store services featuring janitorial, cleaning and maintenance equipment, supplies and materials; wholesale catalog services featuring janitorial, cleaning and maintenance equipment, supplies and materials; wholesale mail order services featuring janitorial, cleaning and maintenance equipment, supplies and materials; online ordering services in the field of janitorial, cleaning and maintenance equipment, supplies and materials; and business management services in the nature of client account management for others in the fields of janitorial services, cleaning services and maintenance services

Janitorial services and cleaning services, namely, industrial cleaning, commercial building cleaning, retail store cleaning, building cleaning, office cleaning, store cleaning, strip mall cleaning, plant facility cleaning, warehouse cleaning, car dealership cleaning, transportation facility cleaning, restaurant cleaning, theater cleaning, emergency personnel station cleaning, computer facility cleaning, auditorium cleaning, gymnasium cleaning, restroom cleaning, kitchen cleaning, reception area cleaning, break room cleaning, work room cleaning, production room cleaning, utility room cleaning, cafeteria cleaning, recreation facility cleaning, clean room cleaning, lunch room cleaning, exam room cleaning, laboratory cleaning, shop cleaning, conference room cleaning, automotive bay cleaning, reception area cleaning, hair salon cleaning, fitness center cleaning, fitness equipment cleaning, medical facility cleaning, bank cleaning, entertainment facility cleaning, manufacturing facility cleaning, event cleaning, arena cleaning, construction area cleaning, wall cleaning, white board cleaning, floor cleaning, floor buffing, floor scrubbing, floor stripping, floor waxing, floor refinishing, vending machine cleaning, drinking fountain cleaning, water cooler cleaning, electronic equipment cleaning, sign cleaning, carpet cleaning, marble floor cleaning, wood floor cleaning, stone floor cleaning, concrete floor cleaning, baseboard cleaning, ceiling cleaning, furniture cleaning, upholstery cleaning, door cleaning, window cleaning, glass cleaning, concrete cleaning, stone cleaning, stair cleaning, elevator cleaning, blind cleaning, partition cleaning, sidewalk cleaning, parking lot cleaning, trash bin cleaning, stainless steel cleaning, ATM cleaning, kiosk cleaning, microwave cleaning, refrigerator cleaning, dish cleaning, silverware cleaning, kitchen appliance cleaning, and light fixture cleaning; maintenance services, namely, building maintenance, marble floor maintenance, wood floor maintenance, stone floor maintenance, concrete floor maintenance, light plumbing maintenance, light electrical system maintenance, trash collection, deposit of goods to be recycled, odor elimination, grease removal from kitchens and restaurants, spot removal from fabrics, stain removal from fabrics, graffiti removal, hazardous waste removal and disposal, light bulb replacement, toilet tissue replacement, toilet seat cover replacement, paper towel replacement, hand soap replacement, air freshener replacement, deodorizing block replacement, sanitary napkin and tampon replacement, trash liner replacement, and air filter replacement; repair of janitorial and cleaning equipment; providing janitorial information; rental services in the fields of janitorial, cleaning and maintenance equipment, namely rental of janitorial, cleaning and maintenance equipment; leasing services in the fields of janitorial, cleaning and maintenance equipment, namely, leasing of janitorial, cleaning and maintenance equipment; building inspection services; and consulting services in the janitorial and cleaning fields