[Computer hardware, namely, computers, keyboards, communication servers, computer disc drives, computer fax modem cards, computer keyboards, computer monitors, computer mouse, computer network hubs, computer network switches and computer network routers, computer peripherals, computer printers, and computer terminals;] computer software for recognition of computer network components, namely, nodes, routers, switches, hubs, servers, terminal devices, physical network connections and virtual network configurations; computer software for monitoring and managing computer networks, computer hardware, computer software applications and computer databases; computer software for computer network security and controlling computer network access; computer software for failure recognition and alerting of failures in computer networks, computer hardware, computer software applications, and computer databases; computer software for ascertaining availability of computer networks, computer hardware, computer software applications, and computer databases; computer software for performance analysis of computer networks, computer hardware, computer software applications, and computer databases; computer software for configuring computer networks, computer hardware, computer software applications, and computer databases; computer software for recognizing the cascading of computer network components, namely, routers, switches, hubs, servers, and terminal devices; computer software for application and database integration; [computer software for word processing; computer software for use as a spreadsheet;] interactive multimedia computer programs for monitoring and managing computer networks, monitoring and managing computer hardware, monitoring and managing computer software applications, monitoring and managing databases, word processing, use as a spreadsheet, conducting research, data warehousing, performing electronic business transactions, software development, and communications software for connecting computer network users and connecting global and non-global computer networks;[ educational software featuring instruction in monitoring and managing computer networks, monitoring and managing computer hardware, monitoring and managing computer software applications, monitoring and managing databases, word processing, spreadsheet usage, conducting research, data warehousing, performing electronic business transactions, software development, and computer networking;] computer software that enable users to log customer calls and assign problems; computer software programs that provide caller profiles and symptom analysis and problem solution assistance in the field of customer relationship management and task organization for use by businesses in customer service, supply chain management, enterprise resource management, and support and help desk applications; computer software to automate data warehousing; computer utility programs; computer e-commerce software to allow users to perform electronic business transactions via global and non-global computer networks; computer software development tools; [computer operating systems; computer search engine software; computer graphics software;] computer software for networking computers and exchanging files and information; and computer software for accessing information directories that may be downloaded from global and non-global computer networks

[Designing and developing computer software for others for word processing, and data processing;] designing and developing computer software for others for monitoring and managing communications between computer hardware, computer software applications, and databases within a computer network; updating of computer software for others; technical consultation in the field of computers and data processing programs; providing specific information as requested by customers via the Internet; providing temporary use of on-line non-downloadable computer software and databases for use in database management, for use as a spreadsheet, for word processing, for computer programming, for data processing, for computer networking, for software applications and database integration, and for help desk applications