COMPUTER HARDWARE AND SOFTWARE FOR USE IN CONJUNCTION WITH TELEPHONY SYSTEMS AND FOR GENERAL TELECOMMUNICATIONS APPLICATIONS; COMPUTER SOFTWARE SUITE FOR USE IN CALL CENTERS FOR USE AS A TOOLKIT TO PROVIDE, MANAGE AND MODIFY AGENT SCRIPTS AND TO FACILITATE IN-COMPANY SHARING OF CUSTOMER DATA FOR INBOUND, OUT BOUND AND BLENDED CALLING OPERATIONS; SUITE OF COMPUTER SOFTWARE PROGRAMS FOR USE IN THE COMPUTER TELEPHONY AND ELECTRONIC MAIL INDUSTRIES TO ASSIST COMPANIES IN PROVIDING CUSTOMER SERVICE SERVICES VIA GLOBAL COMPUTER NETWORKS; APPARATUS AND ACCOMPANYING SOFTWARE FOR USE IN TELECOMMUNICATION APPLICATIONS FOR DISTRIBUTING, SWITCHING, RECORDING, TRANSMITTING OR REPRODUCTING SOUND OR DATA, INCLUDING TELEPHONE SWITCHING EQUIPMENT AND AUTOMATIC CALL DISTRIBUTORS; COMPUTER HARDWARE AND SOFTWARE FOR USE IN TELECOMMUNICATION AND CALL CENTER SYSTEMS, NAMELY-CALL CENTER CONSOLES AND SUPPORTING SOFTWARE FOR USE AS AN INTERFACE TO A COMMUNICATIONS SYSTEM; COMPUTER HARDWARE AND SOFTWARE USED FOR PROCESSING, ROUTING, ADMINISTRATION, MANAGEMENT, AND REPORTING OF VOICE, DATA AND MULTIMEDIA CUSTOMER INTERACTIONS IN THE TELECOMMUNICATIONS INDUSTRY; COMPUTER SOFTWARE-NAMELY, A SCRIPTED GRAPHICAL USER INTERFACE FOR USE IN TELEPHONE CALL CENTERS BY SALES REPRESENTATIVES AND, INSTRUCTIONAL MANUALS SOLD THEREWITH