COMPUTER NETWORK DESIGN AND MANAGEMENT SERVICES FOR OTHERS, NAMELY, CREATING AND MANAGING VIRTUAL COLLABORATIVE WORKPLACES WITHIN AND AMONG ORGANIZATIONS TO COLLABORATE AND SHARE INFORMATION AND IDEAS AND TO CREATE NEW INTELLECTUAL CAPITAL; TECHNICAL SUPPORT SERVICES PROVIDED VIA INTRANETS, EXTRANETS AND A GLOBAL COMPUTER NETWORK, NAMELY, TROUBLESHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS, MONITORING OF NETWORK SYSTEMS, AND PROVIDING BACK-UP COMPUTER PROGRAMS AND FACILITIES, ALL RELATING TO ELECTRONIC TRANSACTION NETWORKS AND SYSTEMS; AND COMPUTER SYSTEM AND SOFTWARE INTEGRATION SERVICES FOR OTHERS IN THE FIELD OF COLLABORATIVE SYSTEMS AND SOFTWARE FOR GENERATING, COLLECTING, ORGANIZING, INDEXING, STORING, MANAGING, RETRIEVING, SHARING, VIEWING AND PRESENTING KNOWLEDGE AND INFORMATION GENERATED, FROM VIRTUAL COLLABORATIVE WORKSPACES AND EXTERNAL INFORMATION RESOURCES