Maintaining computer database files containing individual and enterprise users' customized collections of communications information, namely preferred speaking languages, preferred communication modes, addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, and URLs; providing directory information, namely, names, addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, URLs, and information about products or services associated with businesses or business names; providing a computerized database of information about users' preferences and conditions such as preferred methods of call handling and message returning; looking-up and providing information about businesses closest to a target geographical location; providing, upon the request of a user, customized information in accord with the user's preferences and information contained in a database, namely providing the user with information from the user's stored information about addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, and URLs; providing information about governmental agencies; and providing turn-by-turn driving instructions between two geographic locations

Providing telephone communication services, namely, connecting users to desired numbers via live telephone operators, establishing communication between a user and a system that is remote from the user, connecting users with live operators or automated menus at any time during a communication, automatically connecting users with live operators or automated menus when communication cannot be completed, and providing telephone numbers and addresses called to users; voice messaging services, namely, recording, storage, and subsequent transmission of voice messages and store and forward messaging, namely, forwarding recorded messages to users