Computer software programs for use in the field of performance management and business improvement, namely, software applications for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis; pre-recorded compact discs containing data and information relating to performance management and business improvement solutions; downloadable electronic publications in the nature of newsletters, instructional manuals, brochures, user guides and reference guides featuring information in the field of performance management and business improvement solutions; computer software applications for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis and business improvement that may be downloaded from a global computer network; general purpose communications connectivity software used to establish and maintain connections between a computer and computer network; and parts and fittings for the aforementioned goods; and the instructional and informational manuals sold as a unit with a computer software and compact discs

Business management and business administration services, namely providing business consultation, advice and information relating to performance management and business improvement; providing an on-line electronic database on global computer networks in the field of performance management and business improvement

providing on-line publications in the nature of magazines and journals featuring information in the field of performance management and business improvement solutions from databases via a multi-user global computer network