Providing on-line customer self-care platform to communications industry service providers for customer order fulfillment, management of customer orders and one-to-one marketing; business management services, namely the management of customer accounts and quote management for collecting pre-order information and converting the information into orders; business marketing services, namely creating specialized packaging and promotions to enable service providers to bundle products and services to create packages and identify special price incentives for services, and up-selling and cross-selling products or services to others; computerized on-line ordering services in the field of customer service and support, namely, computerized tracking and tracing of customer data, order data, network data, and services data via a centralized database that allows customers to request new services, update existing services, view the status of existing orders, track an order through its life cycle, report trouble, create a new trouble ticket, and track the status of a trouble ticket; on-line billing services, namely bill presentment and bill inquiry to enable customers to view billing information online; preparing business reports, namely, enabling customers to view order history, trouble history, and performance reports