SOFTWARE THAT FACILITATES INTERACTIVE PROCESSES BY WHICH (I) CUSTOMERS, WHETHER IN A CONSUMER-TO-BUSINESS, BUSINESS-TO-BUSINESS, OR CONSUMER-TO-CONSUMER SETTING, MAY LOCATE AND/OR OBTAIN SALES, SERVICE OR INFORMATIONAL ASSISTANCE FROM A LIVE PERSON AND/OR AN ELECTRONIC OR COMPUTER AUTOMATION SYSTEM, OR BY WHICH (II) BUSINESSES OR SERVICE PROVIDERS MAY IDENTIFY, ORGANIZE, TARGET, CONTACT, COMMUNICATE WITH AND/OR ASSIST THEIR BUSINESS OR INDIVIDUAL CONSUMER CUSTOMERS AND/OR OFFER PERSONALIZED GOODS OR SERVICES TO THEIR CUSTOMERS; SOFTWARE THAT FACILITATES THE CREATION, CONFIGURATION, ORGANIZATION AND/OR ADMINISTRATION OF COMMUNICATIONS BETWEEN OR AMONG BUSINESSES OR PROVIDERS OF GOODS AND SERVICES AND THEIR CUSTOMERS; SOFTWARE WHICH ENABLES USERS TO ACCESS, ORGANIZE AND PERSONALIZE COMMUNICATIONS OR EXCHANGES OF INFORMATION BETWEEN OR AMONG BUSINESSES, THE PROVIDERS OF GOODS AND/OR SERVICES, AND OR BETWEEN BUSINESSES AND THEIR CUSTOMERS

PROVIDING TEMPORARY USE OF ON-LINE NON-DOWNLOADABLE SOFTWARE THAT FACILITATES INTERACTIVE PROCESSES BY WHICH (I) CUSTOMERS, WHETHER IN A CONSUMER-TO-BUSINESS, BUSINESS-TO-BUSINESS, OR CONSUMER-TO-CONSUMER SETTING, MAY LOCATE AND/OR OBTAIN SALES, SERVICE OR INFORMATIONAL ASSISTANCE FROM A LIVE PERSON AND/OR AN ELECTRONIC OR COMPUTER AUTOMATION SYSTEM, OR BY WHICH (II) BUSINESSES OR SERVICE PROVIDERS MAY IDENTIFY, ORGANIZE, TARGET, CONTACT, COMMUNICATE WITH AND/OR ASSIST THEIR BUSINESS OR INDIVIDUAL CONSUMER CUSTOMERS AND/OR OFFER PERSONALIZED GOODS OR SERVICES TO THEIR CUSTOMERS; PROVIDING RENTAL OF ON-LINE NON-DOWNLOADABLE SOFTWARE THAT FACILITATES INTERACTIVE PROCESSES BY WHICH (I) CUSTOMERS, WHETHER IN A CONSUMER-TO-BUSINESS, BUSINESS-TO-BUSINESS, OR CONSUMER-TO-CONSUMER SETTING, MAY LOCATE AND/OR OBTAIN SALES, SERVICE OR INFORMATIONAL ASSISTANCE FROM A LIVE PERSON AND/OR AN ELECTRONIC OR COMPUTER AUTOMATION SYSTEM, OR BY WHICH (II) BUSINESSES OR SERVICE PROVIDERS MAY IDENTIFY, ORGANIZE, TARGET, CONTACT, COMMUNICATE WITH AND/OR ASSIST THEIR BUSINESS OR INDIVIDUAL CONSUMER CUSTOMERS AND/OR OFFER PERSONALIZED GOODS OR SERVICES TO THEIR CUSTOMERS; PROVIDING TEMPORARY USE OF ON-LINE NONDOWNLOADABLE SOFTWARE, EITHER DIRECTLY OR THROUGH AN INTERMEDIATE SERVICE PROVIDER, THAT FACILITATES THE CREATION, CONFIGURATION, ORGANIZATION AND/OR ADMINISTRATION OF COMMUNICATIONS BETWEEN OR AMONG BUSINESSES OR PROVIDERS OF GOODS AND SERVICES AND THEIR CUSTOMERS; PROVIDING SEARCH ENGINES FOR OBTAINING CONTACT AND/OR ADDRESS INFORMATION ON A GLOBAL COMPUTER NETWORK FOR COMMUNICATIONS BETWEEN BUSINESS AND/OR THE PROVIDERS OF GOODS AND/OR SERVICES AND THEIR CUSTOMERS; PROVIDING AN ON-LINE COMPUTER DATABASE AND TEMPORARY USE OF ON-LINE NON-DOWNLOADABLE SOFTWARE WHICH ENABLES USERS TO ACCESS, ORGANIZE AND PERSONALIZE COMMUNICATIONS OR EXCHANGES OF INFORMATION BETWEEN OR AMONG BUSINESSES AND THEIR CUSTOMERS