Developing, installing, deploying, and maintaining business operations namely, quality control, electronic commerce, customer service, and human resource management using communication systems, servers, and portable devices that communicate using wireless communication technology; namely, communications systems, servers, and portable devices that communicate using radio, digital, video, packet-switched, or optical communication technology; communication apparatus capable of communicating by wireless communication technology, namely, telephone communication systems, video communication systems, combined telephone and video communication systems, alpha numeric paging communication systems, systems for remote data entry, systems for remote database entry and posting, systems for remote database query, and systems for providing displays of messages and database contents; servers, namely, computers for managing communication links, file servers, network servers, application program servers, network hubs, gateways, routers, concentrators, and relays; wireless communication devices, namely portable telephones, calculators, personal data managers, address books, programmable personal data assistants, identification devices, smart cards, and RFID tags