software programs, support documentation and user manuals packaged as a unit with programs for use in all aspects of the insurance industry, namely policy administration, claims handling and billing in connection with life, commercial, property and casualty insurance and reinsurance

training in the use and operation of computer software for the insurance industry by personal training through workshops and course seminars

computer services, all for the insurance industry, namely installing, maintaining and testing of computer software, analyzing customers' existing software and business objectives with regard to individual software requirements, computer software consultation, designing and customization of software programs and manuals for use therewith for their specific field or industry; fixed-price software development for others, providing technical information over a global computer network, creating customized applications and application compatibilities for others; computer software maintenance and periodic release of maintenance software; software development methodology, namely providing method skills, processes and approaches to customs for the use and development of software components and the development of their required software systems; computer consulting services, namely providing access by telephone or facsimile to technicians capable of solving any problems, interpreting written materials and explaining functions of features of software and correcting programming errors