Software that facilitates interactive processes by which (i) customers, whether in a consumer-to-business, business-to-business or consumer-to-consumer setting, may locate and/or obtain sales, service or informational assistance from a live person and/or an electronic or computer automation system, or by which (ii) businesses or service providers may identify, organize, target, contact, communicate with and/or assist their business or individual consumer customers and/or offer personalize goods or services to their customers; software that facilitates the creation, configuration, organization and/or administration of communications between or among businesses or providers of goods and services and their customers; software which enables users to access, organize and personalize communications or exchanges of information between or among businesses, the providers of goods and/or services, and or between businesses and their customers

Providing temporary use of on-line non-downloadable software that facilitates interactive processes by which (i) customers, whether in a consumer-to-business, business-to-business or consumer-to-consumer setting, may locate and/or obtain sales, service or informational assistance from a live person and/or an electronic or computer automation system, or by which (ii) businesses or service providers may identify, organize, target, contact, communicate with and/or assist their business or individual consumer customers and/or offer personalized goods or services to their customers; providing rental of on-line non-downloadable software that facilitates interactive processes by which (i) customers, whether in a consumer-to-business, business-to-business or consumer-to-consumer setting, may locate and/or obtain sales, service or informational assistance from a live person and/or an electronic or computer automation system, or by which (ii) businesses or service providers may identify, organize, target, contact, communicate with and/or assist their business or individual consumer customers and/or offer personalized goods or services to their customers; providing temporary use of on-line non-downloadable software, either directly or through an intermediate service provider, that facilitates the creation, configuration, organization and/or administration of communications between or among businesses or providers of goods and services and their customers; providing search engines for obtaining contact and/or address information on a global computer network for communications between business and/or the providers of goods and/or services and their customers, providing an on-line computer database and temporary use of on-line non-downloadable software which enables users to access, organize and personalize communications or exchanges of information between or among businesses and their customers