business management services offered via computer networks and global communications networks, namely collecting and providing sales and customer lead information to others; managing sales and customer leads, information and interactions for others; assisting others in responding to customer inquiries and tracking those responses; managing electronic mail communications with customers; managing calendars and scheduling for sales staff; allocating sales and customer leads to sales staff; compiling and managing product and service inventories and price data; generating reports of customer and sales information; assisting others in providing automated email and direct marketing campaigns; and initiating, tracking and fulfilling customer support requests