Computer software for facilitating interactive communication over a global computer information network and other networks and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact management; computer related apparatus for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, comprised of computers, computer terminals, work stations comprising a computer terminal with voice communications, memory devices, computer disk drives, hard disk drives, audio tape drives, audio cassette drives, video tape drives, video cassette drives, data tape drives, CD-ROM disk drives, data processors, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machines in the field of customer contact management

Providing multiple-user access to a global computer information network to facilitate customer contact over global communication networks

Computer consulting services to facilitate interactive communication and concerning software to facilitate interactive communication; and computer related services for others, namely, development of, consulting with respect to, and updating of, installation and repair of, and hosting on a global network computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location; online technical support services. namely real-time remote accessing and troubleshooting of customer website and webpage problems