Computer software downloadable from a global and internal computer network, accessed from a global computer network and on computer disks and on CD-ROMs for use in database management in the field of customer, internal and product support services to facilitate direct access to shared databases, direct communication with call support centers, transmission of chat room messages and real time electronic messages, recordation and management of email, chat and telephone communications, recordation and management of computer transactions, and management of an automated, online customer, product, and employee support communications system; computer software that facilitates ecommerce, eSales, esupport, eMarketing, eAdvertising and eservices between a company and its customers; an interactive computer program which allows a company's inside and outside sales representatives, distributors, and other sales personnel to perform tasks related to selling to customers, and which allows the company's customers to perform such tasks for themselves, on-line from a remote location or via global interactive computer networks