Information System Design Services, namely, processes for designing, developing and implementing computer software applications such as user guides, system maintenance guides, instructional design and performance support systems, tutorials and computer based training, system overviews, training materials, operating procedures, project office documentation, work flow analysis, reference manuals, operating guides/run books, business policies and procedures, quick-reference guides, information system standards, forms, online help/reference, hardware and software manuals, standards, reference cards, troubleshooting guides, marketing materials, and websites