downloadable computer software for provision of Internet-based software applications to businesses, their employees, consultants and other end-users via a global computer network, for enabling the definition, transmission, validation, and interpretation of data between applications and between organizations, for use in developing and executing other computer programs on computers, computer networks, and global communication networks, for delivery support services, namely, computerized tracking and tracing of packages in transit, for billing services for others, for providing an on-line forum for facilitation of exchange services, namely, bartering, buying and selling of goods and services for others via a global computer network, for business management of call centers for users, for providing on-line chat rooms for transmission of messages among computer users in the business community concerning information technology applications, for electronic mail services, for network conferencing services, for providing an on-line electronic bulletin board for the transmission of messages among computer users concerning business-to-business transactions, for remote monitoring of computer systems, for technical support services, namely, troubleshooting of computer hardware and software and Internet-based software via telephone, email, Internet-based live chat and in person