COMPUTER SOFTWARE FOR MEASURING SOFTWARE APPLICATION, ELECTRONIC OR GLOBAL COMPUTER NETWORK, COMPUTER HARDWARE AND WEB SITE PERFORMANCE AND PROBLEMS, MONITORING SOFTWARE APPLICATION, ELECTRONIC OR GLOBAL COMPUTER NETWORK, COMPUTER HARDWARE AND WEB SITE PERFORMANCE AND PROBLEMS, ANALYZING SOFTWARE APPLICATION, ELECTRONIC OR GLOBAL COMPUTER NETWORK, COMPUTER HARDWARE AND WEB SITE PERFORMANCE AND PROBLEMS, AND REPORTING SOFTWARE APPLICATION, ELECTRONIC OR GLOBAL COMPUTER NETWORK, COMPUTER HARDWARE AND WEB SITE PERFORMANCE AND PROBLEMS; COMPUTER SOFTWARE MONITORING PRODUCTS, NAMELY, COMPUTER SOFTWARE FOR MONITORING COMPUTER NETWORKS, IDENTIFYING PROBLEMS, NOTIFYING THE END USER, AND CORRECTING THE PROBLEMS; COMPUTER SOFTWARE USED FOR APPLICATION MANAGEMENT, NAMELY MONITORING APPLICATION PERFORMANCE, DETECTING APPLICATION PROBLEMS, AUTOMATING APPLICATION RECOVERY, EXPEDITING APPLICATION PROBLEM DETERMINATION AND DEBUGGING, SCHEDULING BATCH JOB EXECUTIONS, MAKING CONFIGURATION CHANGES, DISTRIBUTING APPLICATION FIXES AND UPDATES, CONTROLLING APPLICATIONS ON MULTIPLE WORKSTATIONS OR SERVERS, AND MONITORING USER ACTIONS; COMPUTER SOFTWARE USED TO ANALYZE WORKSTATION, SERVER, APPLICATION, NETWORK AND OTHER COMPUTER HARDWARE USAGE, NAMELY REAL TIME GATHERING AND ANALYSIS OF CAPACITY INFORMATION, CHARTING AND GRAPHICAL PRESENTATION OF DATA, PREDICTIVE ANALYSIS OF FUTURE CAPACITY AND USAGE NEEDS, ADVANCED CAPACITY AND USAGE MODELING, AND CAPACITY AND USAGE DATA INTERPRETATION AND GUIDANCE; COMPUTER SOFTWARE FOR OPTIMIZING APPLICATION, NETWORK AND COMPUTER HARDWARE RESOURCES BY SENDING ALERTS TO HUBS, WORKSTATIONS, END USERS, AND LOG FILES WHEN THRESHOLD-BASED CONDITIONS ARE MET; AND INSTRUCTIONAL MANUALS THEREFOR SOLD AS A UNIT

Computer software leasing services for others; computer software design and development for others; monitoring of computer systems for others and providing back-up computer programs and facilities; computer application design and integration; providing an on-line help services for computer hardware and computer software problems, namely, troubleshooting of computer hardware and software problems via telephone and e-mail; computer consulting services related to computers and computer software; and computer software maintenance and update services