Computer software design for others for the purpose of the following; providing technical support analysts with tools for allowing the analysts to allow the analysts to resolve and keep track of technical problems that effect a business partner's or colleague's operations, technically managing data base information to provide business related services by a business partner or colleague, providing maintenance functions for assisting in the creation, updating, searching, and displaying information for agent and analyst information, assigning appropriate access levels to the database, and maintaining a database; and computer programming for others for the purpose of the following-- providing technical support analysts with tools for allowing the analysts to resolve and keep track of technical problems that effect a business partner's or colleague's operations, technically managing base information to provide related services by a business partner or colleague, providing maintenance functions for assisting in the creation, updating, searching and displaying information for agent and analyst information, assigning appropriate access levels to the data base, and maintaining a data base