COMPUTER SOFTWARE FOR USE IN DATABASE MANAGEMENT; COMPUTER SOFTWARE FOR GLOBAL AND NON-GLOBAL COMPUTER NETWORKS FOR USE IN COMPUTER NETWORK MANAGEMENT; COMPUTER SOFTWARE FOR GLOBAL AND NON-GLOBAL COMPUTER NETWORKS FOR USE IN CUSTOMER RELATIONSHIP MARKETING AND MANAGEMENT; COMPUTER SOFTWARE FOR WORD PROCESSING; COMPUTER SOFTWARE FOR USE AS A SPREADSHEET; INTERACTIVE MULTIMEDIA COMPUTER PROGRAMS FOR MANAGING DATABASES, WORD PROCESSING, USE AS A SPREADSHEET, EDUCATIONAL TRAINING, CONDUCTING RESEARCH, DATA WAREHOUSING, PERFORMING ELECTRONIC BUSINESS TRANSACTIONS, SOFTWARE DEVELOPMENT, AND COMMUNICATIONS SOFTWARE FOR CONNECTING COMPUTER NETWORKS USERS AND CONNECTING GLOBAL AND NON-GLOBAL COMPUTER NETWORKS; EDUCATIONAL SOFTWARE FEATURING INSTRUCTION IN MANAGING DATABASES, WORD PROCESSING, SPREADSHEET USAGE, CONDUCTING RESEARCH, DATA WAREHOUSING, PERFORMING ELECTRONIC BUSINESS TRANSACTIONS, SOFTWARE DEVELOPMENT, AND COMPUTER NETWORKING; COMPUTER SOFTWARE THAT ENABLE USERS TO LOG CUSTOMER CALLS AND ASSIGN PROBLEMS; COMPUTER SOFTWARE PROGRAMS THAT PROVIDE CALLER PROFILES AND SYMPTOM ANALYSIS AND PROBLEM SOLUTION ASSISTANCE IN THE FIELD OF CUSTOMER RELATIONSHIP MANAGEMENT, SALES FORCE AUTOMATION, AND TASK ORGANIZATION FOR USE BY BUSINESSES IN MARKETING AND SALES ACTIVITIES, AND IN CUSTOMER SERVICE AND SUPPORT AND HELP DESK APPLICATIONS; COMPUTER SOFTWARE TO AUTOMATE DATA WAREHOUSING; COMPUTER UTILITY PROGRAMS; COMPUTER ELECTRONIC COMMERCE SOFTWARE TO ALLOW USERS TO PERFORM ELECTRONIC BUSINESS TRANSACTIONS VIA GLOBAL AND NON-GLOBAL COMPUTER NETWORKS; COMPUTER SOFTWARE DEVELOPMENT TOOLS; COMPUTER SOFTWARE FOR OPERATING SYSTEMS; AND COMPUTER SOFTWARE FOR NETWORKING COMPUTERS AND EXCHANGING FILES AND INFORMATION