Educational services in the fields of workplace performance improvement and upgrading workplace skills, namely providing training services in the fields of workplace performance improvement and upgrading workplace skills; publication of educational materials, namely, books, workbooks, and printed reports, in the fields of workplace performance improvement and upgrading workplace skills; electronic publication services, namely publication of text and graphic works of others on CD-ROMs in the fields of workplace performance improvement and updating workplace skills; production of videotapes in the field of workplace performance improvement and upgrading workplace skills; educational services, namely arranging, providing and conducting educational classes, seminars, conferences, workshops, in the fields of workplace performances improvement and upgrading workplace skills and distributing course materials in connection therewith; educational testing; educational services, namely, providing motivational and educational speakers; development and dissemination of educational materials in the field of workplace performance improvement and upgrading workplace skills