Providing access via computer and communication networks to text, data, documents in electronic form, databases, graphics, audiovisual information and web pages; provision via computer and communication networks of a wide variety of information; providing use of software agents through a personalized web page interface; providing virtual facilities for real time interaction among computer and communication network users; providing multiple user access to global computer information networks and the web; online services; electronic mail, computer bulletin board, and text and video chat services; video and document conferencing services; computer software and computer user manuals