Computer software monitoring products, namely, computer software for monitoring computer networks, identifying problems, notifying the system administrator, and correcting the problems; computer software used for application management in a distributed systems environment, namely, monitoring application performance, detecting application problems, automating application recovery, expediting application problem determination and debugging, scheduling batch job executions, making configuration changes, distributing application fixes and updates, controlling applications on multiple workstations and monitoring user actions; computer software used to analyze groupware server usage in a distributed environment, namely, real time gathering and analysis of capacity information, charting and graphical presentation of data, predictive analysis of future capacity needs, advanced capacity modeling, and capacity data interpretation and guidance; computer software system specific agents used to optimize network resources by sending alerts to hubs or workstations when threshold-based conditions are met; and instructional manuals sold as a unit therewith