Computer hardware, e-commerce software, and customer relationship management software for performing electronic business transactions on local area networks and the global computer network; computer hardware and software for managing telecommunications switches and networks, for voice mail, fax, and messaging, and for designing, implementing, and managing the acquisition of information from data bases; computer hardware and software for use in managing corporate local area networks and stand-alone personal computers, namely, voice and data transmitters, transceivers, and receivers, network multiplexors, data communication multiplexors and concentrators, videotext terminals, electric emergency call units, videophones, pagers, fiber optic cable, fiber optic connectors, and integrated circuits; computer hardware and software featuring alternative network and delivery platforms and protocols for controlling transmission of signals to data, voice, and video microprocessors and digital signal processors, and personal communicators and devices that enable individuals to communicate over wired or wireless telecommunications networks, namely, modems and information appliances namely, personal digital assistants, mobile phones, landline phones, and telephones for use over a global computer information network; and multimedia training software and manuals sold as a unit