computer software, namely; content management software which filters, monitors, reports on and controls use of and access to locations on computer systems and networks and on global communication networks; electronic mail and news group filtering software which prevents or shunts delivery of defined categories or origins of electronic mail messages and news postings; protection software which detects electronic inquiries for information from computer systems or of users of computer systems and organizes, monitors, controls and prevents provision of such information; privacy management software which prevents, monitors, certifies, aggregates and reports on the distribution and use of personal identification information on computer systems and networks and on global communications networks; file transfer filtering software which prevents, monitors, reports on or shunts delivery of defined categories, origins, volumes, or timeframes of electronic files; and chat filtering software which prevents, monitors, reports on, analyzes, or shunts delivery of defined categories, senders, recipients, origins, volumes or timeframes of conversations transmitted or stored electronically