computer telephony software, namely, computer software for predictive and managed outbound call processing, namely, computer software that predicts when a salesperson will be available; that rejects calls to answering machines, facsimile machines, and bad telephone numbers; that transfers conneced valid calls to an available salesperson together with a coordinated computer data screen; computer software for intelligent inbound call routing, namely, computer software that monitors a routing point in an enterprise telephone switch for incoming calls; if no salesperson is available, that presents the caller with a recorded message and offers the caller the opportunity to leave a recorded message or, of a salesperson is available, that uses incoming call identification parameters provided by the telephone network to look up the call identification parameters in a local database to retrieve a matching customer record and then to transfer the incoming call to the assigned salesperson indicated in the customer record