computer software for use in the fields of computer systems and software management, open-enterprise systems management, client/server operations; for system operations tools and utilities; for client/server and remote computing applications; for backup, restoration and management of computer data and system files; for scheduling and management of jobs in batch and real time environments in local, distributed and networked computer systems, system monitoring and control and error detection, correction and recovery; for providing, controlling, monitoring and managing system resources and local and network access to printing, faxing, e-mail, paging, storage and retrieval activities; software for console monitoring and control, and for providing, controlling, monitoring and managing system resources, task initiation, trouble condition and message response, and exception analysis and response; graphical user interfaces and toolkits, and instructional manuals sold as a unit therewith