marketing analysis in the utilities industry; billing services for others, namely, calculating, processing, printing and mailing statements and invoices, and collecting payments; customer record management for others in the utilities industry, namely, monitoring customer account activity, customer credit actions, customer service orders, and customer payments; equipment inventory and maintenance tracking for others in the utilities industry; merchandising services and inventory services in the utilities industry; and business consultation in the field of expansion of client services in the utilities industry; customer records management for others in the nature of information-based services, namely, current and future customer records in the nature of customer profile, customer location, utility usage point, customer accounts, customer incentive programs, and customer product and service requests; processing and tracking of communications with customers for others; processing and tracking customer orders for others, namely, requests for services, scheduling services to complete order and dispatching necessary materials for processing customer orders