safety surveillance in the pharmaceutical (including generic drugs), medical device, biotechnology and food industries, for all products regulated by the United States Food and Drug Administration and other similar regulatory bodies in other countries, namely, assessment and evaluation of risks inherent in products manufactured by persons and entities engaged in those industries, and evaluation of safety surveillance methods, processes and systems used by persons and entities engaged in those industries, and the contracted management of drug and related product safety surveillance and product complaint processes, including the recall of defective products manufactured by those engaged in those industries, and investigation services, namely, the investigation of allegations and claims made against persons and entities engaged in those industries in which product defects or claims are alleged