providing consulting services and computer software that may be downloaded from a global computer network and used to facilitate the creation, use, delivery, transmission, and commercial effectiveness of documents, other computer programs, and marketing services by- 1) providing custom add-on graphical user interfaces; 2) facilitating the programming of web sites; 3) providing software tools and consulting services to enable editing and upgrade existing web sites and links; 4) providing model and example web sites, home pages, support infrastructure, and marketing strategies related thereto