computer software for use in the field of help desk automation, namely providing on-screen information which assists in problem diagnosis, resolution, tracking and reporting; inventory management, namely the ability to track individual components, group them together at a client location, and track their repairs, depreciation, and availability; training administration, namely providing on-line scheduling of computer training courses, logging locations, attendees, instructors, completion of coursework; problem resolution automation, namely systems which either assist with diagnosis and give procedural instructions, or diagnose a problem and refer the user to detailed text which outlines a problem's solution; change management, namely software which automates the tracking of tasks, goals, objectives, and schedules that relate to large-scale computer equipment and software upgrades/changes which affect the user base; report writers, namely software that automates the creation and recovery of complex database queries and the creation and recovery of reports, either in text or graphical formats; and instruction manuals sold together as a unit therewith