computer software for use by internal corporate information systems departments in the field of help desk automation, namely, for providing on-screen information which assists in problem diagnosis resolution, tracking and reporting; inventory management, namely, the ability to track individual components, group them together at a client location, and track their repairs, depreciation and availability ; training administration, namely, providing on-line scheduling of computer training courses, logging locations, attendees, instructors and completion of coursework; problem resolution automation, namely, software which assists in diagnosing problems along with providing procedural instructions and/or software used to diagnose a problem and refer a user to detailed text which outlines a problem's solution; change management, namely, software which automates the tracking of tasks, goals, objectives and schedules that relate to large-scale computer equipment and software upgrades or changes which affect computer users; report writers, namely, software that automates the creation and recovery of reports, either in text or graphical formats; and instruction manuals sold together as a unit therewith